Fast Response   •   On-Time Delivery   •   Confidential Support

Privacy Policy

1. Introduction

The Academic Consultancy (“we,” “us,” or “our”) respects your privacy and is committed to handling your personal information carefully, transparently, and responsibly.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you:

  • Visit theacademicconsultancy.com;
  • Submit an enquiry or request a quotation;
  • Contact us by email, telephone, WhatsApp, or social media;
  • Upload a project brief, academic document, CV, manuscript, or other file;
  • Purchase or enquire about one of our services; or
  • Otherwise communicate or work with us.

By using our website or providing personal information, you acknowledge that your information will be handled as described in this Privacy Policy.


2. Who We Are

The Academic Consultancy provides academic guidance, research support, editing, presentation design, CV writing, and publication-support services.

For privacy-related matters, the organisation responsible for determining how your information is used is:

Business Name: The Academic Consultancy
Legal Entity Name: [Insert registered legal entity name, if different]
Website: theacademicconsultancy.com
Email: info@theacademicconsultancy.com
Phone/WhatsApp: +92 309 6004366
Registered Address: [Insert official business address]


3. Information We May Collect

The information collected depends on how you interact with us and which service you request.

3.1 Identity and Contact Information

We may collect:

  • Full name;
  • Email address;
  • Telephone or WhatsApp number;
  • Country or location;
  • Billing address; and
  • Preferred communication method.

3.2 Project and Service Information

We may collect information relating to your enquiry or project, including:

  • Service required;
  • Subject or academic discipline;
  • Academic or professional level;
  • Assignment title or research topic;
  • Word count or number of pages;
  • Required referencing style;
  • Preferred deadline;
  • Institutional or journal requirements;
  • Project instructions;
  • Supervisor or reviewer feedback; and
  • Details supplied through enquiry forms or correspondence.

3.3 Uploaded Documents

You may provide documents such as:

  • Assignment briefs;
  • Marking criteria;
  • Existing drafts;
  • Research proposals;
  • Thesis or dissertation chapters;
  • Manuscripts;
  • Datasets;
  • Tables and figures;
  • Reviewer comments;
  • Presentation files;
  • CVs and employment information; and
  • Other materials relevant to the requested service.

Uploaded documents may contain personal information about you or other individuals. You should remove information that is unnecessary for the service and ensure that you are authorised to share any third-party information with us.

3.4 Payment and Transaction Information

When you purchase a service, we may collect:

  • Invoice details;
  • Transaction references;
  • Payment status;
  • Amount paid;
  • Currency; and
  • Records required for accounting, taxation, or dispute management.

Payment-card and banking information may be processed directly by a third-party payment provider. We do not intentionally store complete payment-card information on our website.

3.5 Technical and Website Information

When you visit our website, certain information may be collected automatically, including:

  • Internet Protocol address;
  • Browser type;
  • Device type;
  • Operating system;
  • Referring website;
  • Pages visited;
  • Date and time of access;
  • Approximate location;
  • Website interactions; and
  • Cookie or similar technology identifiers.

3.6 Communication Records

We may retain records of communications sent through:

  • Website forms;
  • Email;
  • Telephone;
  • WhatsApp;
  • Social-media platforms; and
  • Customer-support channels.

4. How We Collect Information

We may collect personal information:

  • Directly from you when you complete a form;
  • When you upload files;
  • When you communicate with us;
  • When you request or purchase a service;
  • Automatically through cookies and website technologies;
  • From a person authorised to contact us on your behalf; or
  • From publicly available sources where reasonably necessary for an agreed research or publication-support service.

5. How We Use Personal Information

We may use personal information to:

5.1 Review Enquiries

We use the information you provide to understand your requirements, assess specialist availability, prepare a quotation, and recommend an appropriate service.

5.2 Provide Agreed Services

We use project information and documents to deliver academic guidance, research support, editing, presentation design, CV writing, publication assistance, or other agreed services.

5.3 Communicate with You

We may contact you to:

  • Clarify requirements;
  • Confirm a quotation;
  • Provide progress updates;
  • Request additional information;
  • Respond to questions;
  • Deliver agreed materials;
  • Address feedback or revisions; and
  • Manage customer support.

5.4 Process Payments and Maintain Records

We may use transaction information to issue invoices, confirm payments, maintain accounting records, prevent fraud, and manage contractual or financial disputes.

5.5 Operate and Improve Our Website

Technical information may be used to maintain website functionality, understand how visitors use the website, diagnose problems, improve usability, and protect website security.

5.6 Protect Our Rights and Users

We may process information to detect misuse, protect confidential materials, enforce contractual terms, prevent fraud, investigate security incidents, and establish or defend legal claims.

5.7 Meet Legal and Regulatory Requirements

We may retain or disclose information where reasonably necessary to comply with applicable laws, court orders, tax requirements, regulatory obligations, or lawful requests from public authorities.

5.8 Send Marketing Communications

Where permitted, we may send information about relevant services, resources, or offers. You may unsubscribe at any time.


6. Legal Bases for Processing

Where data-protection law requires a legal basis, we may rely on:

Contractual Necessity

Processing may be required to provide a quotation, take steps requested before entering into an agreement, or deliver an agreed service.

Legitimate Interests

We may process information where reasonably necessary to operate our business, communicate with clients, improve services, maintain security, prevent misuse, and protect our legal rights, provided those interests are not overridden by your rights.

Consent

We may rely on consent for optional marketing communications, certain cookies, or another activity where consent is specifically requested. You may withdraw consent at any time.

Legal Obligation

We may process or retain information to comply with legal, accounting, taxation, regulatory, or law-enforcement obligations.

Legal Claims

Information may be used where necessary to establish, exercise, or defend legal claims.


7. Academic and Project Confidentiality

We recognise that academic documents, research materials, manuscripts, datasets, CVs, and correspondence may be confidential.

We take reasonable steps to:

  • Limit access to people who require the information;
  • Use project information only for legitimate service purposes;
  • Share only the information necessary to provide the agreed service;
  • Require relevant staff or contractors to respect confidentiality; and
  • Protect stored documents against unauthorised access.

We do not sell academic documents, manuscripts, CVs, or uploaded project files.

Confidentiality may be subject to limited exceptions where disclosure is required by law, necessary to prevent fraud or serious harm, or required to establish or defend legal rights.


8. Sensitive Information

Please avoid providing sensitive personal information unless it is genuinely required for the requested service.

Sensitive information may include:

  • Health or medical information;
  • Racial or ethnic origin;
  • Religious or philosophical beliefs;
  • Political opinions;
  • Biometric information;
  • Sexual orientation;
  • Criminal-history information; or
  • Information about children.

Where such information is included in research data or project documents, you are responsible for ensuring that it has been collected, anonymised, transferred, and shared lawfully.


9. How We Share Information

We may share personal information only where reasonably necessary with:

Specialists and Contractors

Relevant project information may be shared with a specialist, editor, analyst, designer, or contractor involved in providing the agreed service.

Technology Providers

Information may be processed through providers supporting:

  • Website hosting;
  • Website forms;
  • Email communication;
  • Cloud storage;
  • File transfer;
  • Analytics;
  • Cybersecurity;
  • Customer communication; and
  • Project management.

Payment Providers

Transaction information may be shared with payment processors, banks, or financial service providers used to complete and verify payments.

Professional Advisers

Information may be shared with accountants, auditors, insurers, legal advisers, or other professional consultants where reasonably necessary.

Public Authorities

We may disclose information when required by applicable law, a court order, regulatory authority, or another valid legal process.

Business Transfers

If our business is reorganised, merged, acquired, or transferred, relevant information may form part of that transaction, subject to appropriate confidentiality protections.

We do not sell or rent personal information to third parties for their independent marketing purposes.


10. International Data Transfers

Because we support international clients and may use service providers operating in different countries, personal information may be transferred, accessed, or stored outside your country of residence.

Where applicable law requires additional protection for an international transfer, we will take reasonable steps to use appropriate contractual, organisational, or technical safeguards.

By submitting documents, you should avoid including unnecessary personal information and ensure that any international transfer of research or third-party data is permitted.


11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Enable essential website functions;
  • Remember preferences;
  • Maintain security;
  • Understand website usage;
  • Measure website performance; and
  • Support embedded or third-party features.

Where required, non-essential cookies will be used only after consent has been obtained.

You can manage cookies through the website’s cookie settings or your browser. Disabling certain cookies may affect website functionality.

For further details, please review our separate Cookie Policy.


12. Third-Party Services and Links

Our website may contain links to external websites or use services operated by third parties, including payment platforms, messaging services, analytics providers, social-media platforms, and document-storage providers.

These third parties operate under their own privacy policies. We are not responsible for the content, security, or privacy practices of websites or services that we do not control.

You should review the relevant third-party privacy policy before providing information directly to that provider.


13. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet contractual, legal, financial, security, or dispute-management requirements.

Our intended retention periods are:

  • Unsuccessful or inactive enquiries: up to 12 months after the last communication;
  • Project documents and correspondence: ordinarily up to 12 months after project completion, unless a longer period is requested or reasonably required;
  • Service and contractual records: up to six years after completion where required for accounting, taxation, contractual, or legal purposes;
  • Financial and transaction records: for the period required by applicable accounting and taxation laws;
  • Marketing information: until you unsubscribe, withdraw consent, or the information is no longer required;
  • Security logs and technical records: for a reasonable period necessary to investigate security or operational issues.

Information may be deleted earlier where appropriate or retained longer where required by law, an active dispute, fraud prevention, or the protection of legal rights.


14. Data Security

We use reasonable administrative, organisational, and technical measures intended to protect personal information against:

  • Unauthorised access;
  • Accidental loss;
  • Misuse;
  • Alteration;
  • Unauthorised disclosure; and
  • Destruction.

These measures may include access restrictions, password protection, secure systems, staff or contractor confidentiality obligations, and controlled document sharing.

No website, email system, messaging platform, or internet transmission can be guaranteed to be completely secure. You should use care when sending sensitive or confidential information electronically.


15. Marketing Communications

We may send marketing communications where:

  • You have requested them;
  • You have provided consent; or
  • Applicable law otherwise permits us to do so.

You may unsubscribe by:

Unsubscribing from marketing will not prevent us from sending essential messages about an active enquiry, payment, or service.


16. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information;
  • Request correction of inaccurate information;
  • Request deletion of your information;
  • Request restriction of certain processing;
  • Object to certain uses of your information;
  • Request a portable copy of information you provided;
  • Withdraw consent where processing is based on consent;
  • Opt out of direct marketing; and
  • Submit a complaint to an applicable privacy or supervisory authority.

These rights may be subject to legal limitations or exemptions.

To submit a request, contact info@theacademicconsultancy.com. We may ask for information necessary to confirm your identity before completing the request.


17. Automated Decision-Making

We do not intend to make decisions producing significant legal or similar effects solely through automated processing.

Website calculators may provide preliminary price estimates based on the options entered. These estimates are informational and may be reviewed or replaced by a personalised quotation after the project requirements have been assessed.


18. Children’s Information

Our services are primarily intended for adults, university students, researchers, authors, and professionals.

We do not knowingly collect personal information from children where parental or guardian consent is legally required. If you believe that a child has provided personal information without appropriate permission, contact us so that we can review and, where appropriate, delete it.


19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Our services;
  • Website functionality;
  • Technology providers;
  • Operational practices; or
  • Applicable legal requirements.

The latest version will be published on this page with an updated effective date. Significant changes may also be communicated through the website or by another appropriate method.


20. Questions, Requests, or Complaints

If you have questions about this Privacy Policy or wish to exercise a privacy right, contact:

The Academic Consultancy
Email: info@theacademicconsultancy.com
Phone/WhatsApp: +92 309 6004366
Website: theacademicconsultancy.com
Address: [Insert official business address]

We will review privacy requests and complaints and respond within the period required by applicable law.

If you are not satisfied with our response, you may have the right to complain to the relevant data-protection or supervisory authority in your country.


Short Privacy Notice for Website Forms

By submitting this form, you acknowledge that The Academic Consultancy will use the information and documents you provide to review your enquiry, prepare a quotation, communicate with you, and provide any agreed service. Please review our Privacy Policy for further information about how we handle and protect personal data.